Talkaphone Support – Call Station Installation Guide for Model VOIP-500 and Model VOIP-600

1.Table of Contents #


1.1.Overview and Intended Audience #



This guide provides detailed instructions for the configuration and operation of VOIP-500 and VOIP-600 Series Call Stations. It is recommended to read this instructional manual completely before performing any configuration.

This installation guide is targeted towards systems administrators, or any person who would configure and maintain VOIP-500 and VOIP-600 Series Call Stations. Fundamental knowledge in computer networking and Voice over Internet Protocol (VoIP) technologies is strongly recommended for understanding this guide.

The VOIP-500 series phones are outdoor-rated, ADA-compliant hands-free Voice over IP (VoIP) Emergency/Information Phones for use in locations such as: parking facilities, college campuses, medical centers, and industrial parks. VOIP-500 and VOIP-600 series call stations are SIP* compliant.

The VOIP-500 and VOIP-600 series of call stations are categorized into various device modes based on the number of buttons, keypad, handset and speaker/microphone present on the phone’s faceplate.

These device modes are also given different marketing names. A model with “Keypad” is denoted with a letter “K” in its model number. A model with two buttons is denoted with a letter “D” in its model number. For example, VOIP-500 corresponds to “Single button Emergency VoIP phone”. VOIP-500D is “Dual button Emergency VoIP phone”. VOIP-500K is “Two-button Emergency VoIP Phone with Keypad”.

Some of the functionality described below may not be available depending on the phone device mode. The rest of the document may use the term “phone” to refer to a “VOIP-500 series” call station.

NOTE:  Not all features of the VOIP-500 and VOIP-600 series call stations are available when used in conjunction with analog telephony adapter devices or with the Public Switched Telephone Network (PSTN).

*RFC 3261 and RFC 2833 for DTMF delay

For technical assistance beyond the scope of this document, contact your distributor or Talkaphone Technical Support for further information.

Phone:        773-539-1100
Fax:            773-539-1241


1.2.Acronyms and Abbreviations Used In This Guide #


The following acronyms and abbreviations are commonly used throughout the guide:

Acronyms Definitions
ADA Americans with Disabilities Act
AEC Acoustic Echo Cancellation
AGC Automatic Gain Control
ANSI The American National Standards Institute a private non-profit organization that oversees the development of voluntary consensus standards for products, services, processes, systems, and personnel in the United States.
AUX Auxiliary Input/Output. An Auxiliary Input accepts a contact closure from an external device, such as a Vehicle Detector, Door Switch, Scream Alert™, and card swipe. An auxiliary output produces a contact closure to an external device, such as a strobe light and motorized garage gate.
BABT British Approvals Board of Telecommunications
CNG/VAD Comfort Noise Generator/Voice Activity Detector. It is used to reduce the transmission rate during inactive speech periods while maintaining an acceptable level of output quality.
CSA Canadian Standards Association
CE The CE marking certifies that a product has met EU consumer safety, health or environmental requirements.
DHCP Dynamic Host Configuration Protocol — protocol for assigning dynamic IP addresses to devices on a network.
DNS Domain Name Server
DTMF Dual Tone Multi Frequency signaling is used for telecommunication signaling over telephone lines.
FCC Federal Communications Commission
FTP File Transfer Protocol
GUI Graphical User Interface
G.711 G.711 is codec also known as Pulse Code Modulation (PCM). It is the ITU-T international standard for encoding telephone audio on a 64 kbps channel.
G.723 G.723 is an ITU-T standard speech codec.
G.729 G.729 is an audio data compression algorithm. It is the ITU-T international standard for encoding telephone audio on 8 kbps channel.
IVR Interactive Voice Response
IP-PBX It is an IP based switch for call handling through public and private exchanges.
IE Internet Explorer
IETF The Internet Engineering Task Force (IETF) develops and promotes Internet standards.
PCBA Printed Circuit Board Assembly
PoE Power over Ethernet, IEEE 802.3af standard.
QoS Quality of Service is of particular concern for the continuous transmission of high-bandwidth video and multimedia information.
SIP Session Initiation Protocol is a signaling protocol, widely used for setting up and tearing down multimedia communication sessions over network.
TIA Telecommunications Industry Association
UL Underwriters Laboratories
VoIP Voice over Internet Protocol

1.3.Objective #


This guide provides a detailed examination of the features included in VOIP-500 and VOIP-600 Series Call Stations. It guides an installer and or an administrator through the configuration and optimization of call station features. While configuration of the VOIP-500 and VOIP-600 Series Call Stations is covered in detail, configuration of other peripheral VoIP network elements is beyond the scope of this document.


1.4.Typographic Conventions #


The following guidelines are used as typographic conventions in this user manual:

Item Convention Sample
Acronyms All uppercase SIP
Chapter titles Title caps See Chapter 3 Getting Started
Command-line commands and options (switches) All lowercase, bold ifconfig command

/a option

Device names All uppercase VOIP-500
Directories All lowercase /flash
Error message names Initial caps Update failed
File names Title caps (internal caps in short file names are acceptable for readability) MainLogFile.txt


Menu names Bold; title caps Insert menu
Programs and applications Usually title caps HyperTerminal
Toolbar button names Usually title caps (follow the interface); bold Apply


URLs All lowercase; break long URLs before a forward slash, if necessary to break; do not hyphenate.
User input Usually title caps; bold Enter Password

2.Prerequisites #


Prior to configuring a VOIP-500 and VOIP-600 Series Call Station, ensure the unit is powered on and connected to the network.

The VOIP-500 and VOIP-600 can be configured from a computer with either a TCP/IP network connection or a DB-9 Serial port. The VOIP-500 and VOIP-600 supports straight-through serial connections for basic programming. For access to the full configurable feature set, a modern web browser will be required.

The VOIP-500 currently supports access from:

  • Internet Explorer 8 or greater

  • Firefox 3.5 or greater


3.Configuration Using the Web GUI #

  1. Ensure both the VOIP-500/VOIP-600 and your PC are connected to the Local Area Network. A direct connection to the VOIP-500/VOIP-600 will require the use of a crossover network cable.

VOIP-500 and VOIP-600 Series Call Stations are pre-configured with the following default settings:

IP Address:
Username:   admin
Password:    admin@123

NOTE: It is HIGHLY recommended you change the default password to a strong password.

  1. Configure the IP address of your PC to be on the same subnet as the VOIP-500/VOIP-600. For example,

  2. Open a supported web browser and direct it to the IP address of the VOIP-500/VOIP-600. For example, enter the following URL:

The browser prompts for authentication:

Figure 1 Authentication Required

  1. Enter the default Username and Password. After authentication is successful, you are redirected to the Home page.

  2. Further configuration of VOIP-500/VOIP-600 settings are examined in Section: Using the Web GUI.

Last updated on October 10, 2018

4.Configuration Using the Serial Console #


Basic settings can be configured on VOIP-500 Series Phones through a serial console connection. Knowledge of Linux shell commands is recommended for serial console configuration.

Most commonly, the serial console connection can be used to set the IP address, as described below.

  1. Connect a straight-through serial cable (DB9 Male to DB9 Female) from the serial port on the phone to an available COM port on the PC, noting which port was utilized.
  2. Open your preferred serial console application (e.g., HyperTerminal or TeraTerm) on the PC and specify the following settings:

Communications Port:          <Determined in Step 1>
Baud rate (bits per second):  115200
Data bits:                                       8
Parity:                                             None
Stop bits:                                       1
Flow control:                               None

  1. Once connected, you will be presented with the following prompt:


  1. The /flash directory contains persistent files. It is highly recommended to switch to the /flash directory by entering the following command, and pressing Enter.

Note the space between ‘cd’ and ‘/flash’:

root:/> cd /flash

  1. Create a file where configuration parameters can be entered. For example, we create the config.txt file by entering the following command, and pressing Enter.

Note the space between ‘vi’ and ‘config.txt’:

root:flash/> vi config.txt

  1. While in the vi application, press i to force vi into “Insert Mode.”
  2. The body of the config.txt file can now be created.

To set a new static IP address enter the following data:

NetworkMode = 3
IPAddress = <IP address, e.g.>
Netmask = <netmask, e.g.>
Gateway = <default gateway, e.g.>

  1. Once the configuration options are entered, save the changes and exit vi by pressing Escape, then entering :wq

To exit without saving changes press Escape, then enter :q!

  1. With the configuration file created, the final step is to apply these settings to the VOIP-500. Enter the following command, and press Enter.

root:flash/> configApp admin admin@123 config.txt

  1. A reboot is required after serial console configuration. Enter the following command, and press Enter.

root:flash/> reboot

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Last updated on October 10, 2018

5.Web GUI Layout #


This section describes the layout of the Web GUI. The Web GUI layout consists of four (4) general areas. The Navigation, Page title, action buttons and content area. All of these sections dynamically update based on the action you are performing. The action buttons have additional buttons when you are in a configuration section of the call station. (See reference below).

Action button APPLY:

When a configuration change is in the process of being applied, various messages will show next to the apply button:

When a config is being updated:
A successful config update:
A failed config update: