ETP-520 Call Station Support
Setup Guides
ETP-520 Call Station FAQs
Can I start over from the factory settings?
1. If you know the Master Access code for the ETP-520 series call station, you should be able to defualt the device by calling into the device and entering the Master Access Code *31*12345678*, and then the Factory reset command 99#99
2. If you do not know the Master Access code for the ETP-520 series call station but have physical access to the device, you can hold the small white oval button in the center of the PCB as you until the device beeps once for, This bypasses the master access code, so that you can default the device including the Master Access code if not known, and then the Factory reset command 99#99.
I am unable to activate Aux output 1 or Aux Output 2 with pressing "6" or "7" on the receiving phone.
When programming the ETP-520 series call stations you will need to add 2#67, to disable the requirement of entering the guard access code to control the relays.
Does the phone remember its programming if I unplug it?
Yes. All memory is non-volatile and does not require a back-up battery.
How can I protect my Emergency Phone from lightning damage?
All ETP-520 series Emergency Phones have a green wire. Connect this wire to earth ground.We recommend grounding the Tower or other metal enclosure that houses your Emergency Phone. This can be done with a 10 foot grounding rod driven in the ground at each location. Make sure the grounding wire that connects the tower to the rod is heavy gauge like #6 and has no sharp bends.
We recommend grounding the Tower or other metal enclosure that houses your Emergency Phone. This can be done with a 10 foot grounding rod driven in the ground at each location. Make sure the grounding wire that connects the tower to the rod is heavy gauge like #6 and has no sharp bends.
We recommend placing a gas discharge type phone line surge suppresser at each end of every phone line. This means one suppresser at each emergency phone and one suppresser where that phone line enters the building.
The ground rods are the ideal location to connect the ground lead of a surge suppresser. The surge suppressers must have a ground connection. Use a heavy gauge wire like #6 and avoid sharp bends in the wire. The surge suppressers that will go at the entry point into the building need to be grounded to the best earth ground you can find near that entry point.
When the guard answers the phone he hears a series of tones before he can talk.
The phone is transmitting its unique ID. If you are using Talk-A-Lert to identify the location of incoming calls, these tones are required. If not, the The message can be disabled.
*6 + 0-9
Enable/Disable Message Playback:
0 = Disable all messages
1 = Enable message 1 (enabled when a message is recorded)
2 = Enable message 2 (enabled when a message is recorded)
3 = Enable message 3 (enabled when a message is recorded)
4 = Enable message 4 (enabled when a message is recorded)
5 = Enable all messages
6 = Disable message 1
7 = Disable message 2
8 = Disable message 3
9 = Disable message 4
My unit does not function at all. I can not call it or call out on it.
Make sure the phone line is working correctly, and that the call station is connected correctly.
I can hear the guard, but the guard cannot hear me.
If the phone is on a autodial/Ringdown/PLAR line check that it is programmed properly (see https://support.talkaphone.com/portal/en/kb/articles/etp-52).
How do we adjust the volume and microphone sensativity?
This is done through programming. Call into the devince and enter the guard access code.
Mic sensativity example 7#80
Initial Mic sensativity 0 = off, 1-9 is level (default = 5)
0-9 +#80
Speaker gain example 7#80
Initial Mic Gain 0 = off, 1-9 is level (default = 5)
0-9 +#80
